As of Saturday, July 29, 2023, at 9:00 AM, the Tuba City Regional Health Care Corporation (TCRHCC), LeChee Health Center, Sacred Peaks Health Center and satellite locations have successfully resolved the downtime processing issue, and we are back to normal operations.
Status Update:
Our IT Department have restored full functionality to our data processing systems. All services, including appointment scheduling, access to medical records, and communication channels, are now fully operational.
Services Resumed:
- Communication: TCRHCC Switchboard number is (866) 976-5941.
- Appointment Scheduling: All outpatient clinics are back at normal operations.
- Access to Medical Records: Your medical records are readily available.
- Prescriptions/Medication: The pharmacy is back at normal operations and all services are available.
Continuing Commitment:
We understand that the downtime may have caused inconvenience, and we sincerely apologize for any disruptions you may have experienced during this time. As always, your health and well-being remain our top priority, and we are dedicated to providing a safe, accessible, quality, and culturally sensitive healthcare.
Patient Support:
If you have any concerns or questions, our staff is here to assist you. Please do not hesitate to reach out if you need any assistance.
As we return to normal operations, our IT Department will continue to monitor our systems closely to ensure their stability. We appreciate your patience and understanding during this challenging period. Your trust in our medical center means everything to us, and we are committed to continually serving you with the highest level of care and dedication.
Thank you for choosing our TCRHCC for your healthcare needs.
July 28, 2023 – 7:00 PM DST
4th Update: Unplanned Information Technology Outage Notification
As we approach the weekend, the Tuba City Regional Health Care Corporation (TCRHCC), LeChee Health Center, Sacred Peaks Health Center and satellite locations continue to operate on downtime of our data processing systems.
There has been no change in our IT system’s status since our last communication. The downtime issue has not yet been fully resolved. Our IT team continues to make progress and efforts are ongoing.
Services Affected
- Communication: TCRHCC Switchboard number is (866) 976-5941.
- Appointment Scheduling: Scheduling appointments may be limited.
- Access to Medical Records: Access to patient medical records is currently limited.
- Prescriptions/Medication: Electronic prescribing is currently unavailable. Refilling prescription is unavailable. The pharmacy can only fill emergency medications at this time.
Patient Support:
We understand that this has caused an inconvenience to all our patients. Our staff remains available to assist you with any questions or assistance you may require.
Future Updates:
We will continue to provide regular updates on our progress at this website: https://tchealth.org/press/pr_2023_0727.html. Please check our website and official social media channels for the latest information.
We deeply appreciate your patience, understanding, and support during this challenging time.
July 28, 2023 – 9:00 AM DST
Update: Unplanned Information Technology Outage Notification
As of Friday, July 28, 2023, at 9:00 AM, the Tuba City Regional Health Care Corporation (TCRHCC), LeChee Health Center, Sacred Peaks Health Center and satellite locations continue to operate on downtime of our data processing systems.
Our IT team continues to make substantial progress and efforts are ongoing. While we are not yet fully back to normal operations, we are steadily moving towards that goal.
Current Status:
Our IT Department is making progress in recovering our data systems. Power has been restored to the affected infrastructure, and data recovery efforts are ongoing.
Services Affected
- Communication: TCRHCC Switchboard number is (866) 976-5941.
- Appointment Scheduling: Scheduling appointments may be limited.
- Access to Medical Records: Access to patient medical records is currently limited.
- Prescriptions/Medication: Electronic prescribing is currently unavailable. Refilling prescription is unavailable. The pharmacy can only fill emergency medications at this time.
Patient Support:
We understand that this has caused an inconvenience to all our patients. Our staff remains available to assist you with any questions or assistance you may require.
Future Updates:
We will continue to provide regular updates on our progress at this website: https://tchealth.org/press/pr_2023_0727.html. Please check our website and official social media channels for the latest information.
We deeply appreciate your patience, understanding, and support during this challenging time.
July 27, 2023 – 4:00 PM DST
Update: Unplanned Information Technology Outage Notification
As of Thursday, July 27, 2023, at 4:00 PM, the Tuba City Regional Health Care Corporation (TCRHCC), LeChee Health Center, Sacred Peaks Health Center and satellite locations continue to operate on downtime of our data processing systems.
As announced earlier today, we experienced an unforeseen power outage that resulted in a loss of IT data access, leading to disruptions in our services. We want to assure you that our teams have been working tirelessly to address the issue and restore normal operations.
Current Status:
Our IT Department is making progress in recovering our data systems. Power has been restored to the affected infrastructure, and data recovery efforts are ongoing.
Services Affected
- Communication: TCRHCC Switchboard number is (866) 976-5941.
- Appointment Scheduling: Scheduling appointments may be limited.
- Access to Medical Records: Access to patient medical records is currently limited.
- Prescriptions/Medication: Electronic prescribing is currently unavailable. Refilling prescription is unavailable. The pharmacy can only fill emergency medications at this time.
Patient Support:
We understand that this has caused an inconvenience to all our patients. Our staff remain available to assist you with any questions or assistance you may require.
Future Updates:
We will continue to provide regular updates on our progress at this website: https://tchealth.org/press/pr_2023_0727.html. Please check our website and official social media channels for the latest information.
We deeply appreciate your patience, understanding, and support during this challenging time.
Our commitment to delivering exceptional healthcare remains unwavering.
July 27, 202 – 12:37 AM DST
Unplanned Information Technology Outage Notification
Tuba City Regional Health Care Corporation (TCRHCC), LeChee Health Center, Sacred Peaks Health Center and satellite locations are currently experiencing a critical Information Technology (IT) issue. Due to unforeseen circumstances, on Wednesday, July 26, 2023 @ 9:00pm we lost power to our IT infrastructure resulting in a downtime of our data processing systems.
Please be assured that our dedicated team is working tirelessly to resolve this issue as quickly as possible. However, during this downtime period, we anticipate delays in various aspects of our services.
Impact on services:
During this downtime period, there may be disruptions in several areas:
- Communication: TCRHCC Switchboard number is (866) 976-5941. Currently, we are unable to verify appointments and transfer calls to reach requested Departments.
- Appointment Scheduling: Our ability to schedule and manage appointments may be limited.
- Access to Medical Records: Access to patient medical records is currently limited.
- Prescriptions/Medication: Electronic prescribing is currently unavailable. Refilling prescriptions is unavailable. The pharmacy can only fill emergency medications at this time.
What we are doing:
- Emergency Response: Our IT and medical teams are working diligently to restore power and data access to our systems.
- Contingency Plans: Backup manual procedures are in place to ensure continued care for patients with critical medical needs.
- Transparent Updates: We will keep you informed of any progress and updates on the situation through various communication channels.
- Patient Support: Our staff is available to assist and address your concerns during this challenging time.
“Please understand that your health and safety remain our top priority. While we work to resolve this issue swiftly, we kindly request your patience and cooperation” said Joette Walters, CEO at TCRHCC.
We understand the impact this may have on your healthcare experience, and we sincerely apologize for any inconvenience caused. We will be posting updates as they become available.
