What if I’m unable to create an account?

In the event your unable to create an account, causes to this may be due to:

• Network Connectivity
• Using a wrong username or password

What do I need to do to connect to my Personal Health Records?

• Login into your Patient Portal account.
• Navigate to the Preference tab.
• Open the “Account Profile” option.
• With “Account Profile” open, navigate to the left side of your screen to see the “Account Details” connections box.
• Within the connection box, select “Click To Connect”
• Logout, then log back in.

What if I cannot connect to my Personal Health Information?

If you’re unable to connect to your Personal Health Information you may need to:

• Validate you’re using account Details which match your EHR record (i.e. ensure your Profile is using a valid First name, Last name, DOB, and email)

*Patient must be 18 years old and older to register. Parent/Guardian cannot register their child for an account.